How to Add an Autoresponder in cPanel

How to Add an Autoresponder in cPanel

An autoresponder automatically sends a pre-written reply to anyone who emails you. This is useful for out-of-office notices, vacation messages, order confirmations, or any situation where you want to acknowledge emails immediately.

Steps to Create an Autoresponder

1. Login to cPanel.
2. Under the Email section, click Autoresponders.
3. Click Add Autoresponder.
4. Fill in the form:
   • Character Set: Leave as utf-8.
   • Interval: Set how many hours to wait before resending the reply to the same sender (e.g., 24 hours).
   • Email: Enter the email address this autoresponder is for (e.g., info).
   • Domain: Select your domain.
   • From: Enter the sender name (e.g., SKPHost Support).
   • Subject: Enter the subject line (e.g., "We received your message").
   • Body: Write your automatic reply message. You can use HTML if you check the HTML checkbox.
5. Set a Start and Stop time if you want the autoresponder to run only during a specific period.
6. Click Create/Modify.

Sample Autoresponder Message

Subject: Thank you for contacting SKPHost!

Dear Customer,

Thank you for reaching out to SKPHost. We have received your email
and our support team will respond within 24 hours.

For urgent matters, please visit: https://skphost.net/support-desk

Best regards,
SKPHost Support Team
https://skphost.net

Tip: Set the interval to at least 24 hours to avoid sending multiple autoresponses to the same person in a short time period.

Managing Autoresponders

To edit or delete an autoresponder, go to cPanel → Autoresponders. You will see a list of all active autoresponders with options to edit or delete each one.

If you continue to face issues, please open a create a request.