How to Suspend an Account in WHM

How to Suspend an Account in WHM?

Suspending a client account locks their cPanel access and takes their website offline — without deleting any data. It is used for non-payment, abuse, or policy violations. The account can be restored at any time by unsuspending it.

How to Suspend an Account

1. Login to WHM.
2. Go to Account Functions → Manage Account Suspension.
3. Find the account in the list.
4. Select Suspend from the dropdown next to the account.
5. Enter a Reason for Suspension (e.g., "Non-payment – Invoice #1234").
6. Click Suspend.

The account is now suspended. Visitors see an "Account Suspended" page. The client cannot login to cPanel. All files and data remain intact.

Alternative: Suspend Directly from List Accounts

1. Go to WHM → Account Information → List Accounts.
2. Find the account row.
3. Click the Suspend link in the Actions column.
4. Enter a reason and confirm.

What Happens When an Account Is Suspended?

• Website goes offline — visitors see "Account Suspended" page.
• Client cannot login to cPanel.
• Incoming emails are queued or bounced (depending on mail server config).
• FTP access is disabled.
• All files, databases, and emails remain on the server — nothing is deleted.

Note: Always notify the client before and after suspension so they know why and how to resolve the issue. Good communication reduces disputes and chargebacks.

If you continue to face issues, please open a create a request.