How to Transfer an Account from Another Server in WHM

How to Transfer an Account from Another Server in WHM?

WHM's Transfer or Restore an Account tool lets you migrate client accounts from other cPanel/WHM servers directly — pulling all files, databases, emails, and DNS records automatically.

Transfer from a Remote cPanel/WHM Server

1. Login to WHM.
2. Go to Transfers → Transfer or Restore an Account.
3. Under Transfer from a Remote Server:
   • Remote Server Address: Hostname or IP of the old server.
   • Remote SSH Port: Usually 22.
   • Remote Username: The cPanel username of the account to transfer.
   • Remote Password: The cPanel password of that account.
4. Click Fetch Account List to verify connection.
5. Select the accounts to transfer.
6. Choose whether to overwrite an existing account if it already exists.
7. Click Transfer.
8. Monitor the transfer log for any errors.

Restore from a cpmove Backup File

If you have a backup file (cpmove-username.tar.gz) instead of live server access:

1. Upload the backup file to your server via FTP or File Manager.
2. Go to WHM → Backup → Restore a Full Backup/cpmove File.
3. Enter the full path to the uploaded file.
4. Click Restore.

Post-Transfer: After migration, run AutoSSL for the transferred account and ask the client to update their domain nameservers to point to your server. Test the site using a hosts file before nameserver propagation.

If you continue to face issues, please open a create a request.