How to Use the WHM User Manager

How to Use the WHM User Manager?

The User Manager in WHM (and cPanel) allows you to create sub-accounts that can access specific services — such as email, FTP, or webmail — without having full cPanel access. This is useful for client team members who only need partial access.

Access User Manager in WHM

1. Login to WHM.
2. Go to Account Information → User Manager.
3. Select a cPanel account to manage its users.

Access User Manager from Client cPanel

1. Login to the client's cPanel via WHM → List Accounts → cPanel icon.
2. Go to Preferences → User Manager.

Create a New Sub-Account User

1. In User Manager, click Add User.
2. Enter:
   • Username: Sub-account login name
   • Email: Email address for this sub-account
   • Password: Set a secure password
3. Under Services, select what this user can access:
   • Email – Access to email account only
   • FTP – FTP access to specific folders
   • Web Disk – WebDAV access to manage files
4. Click Create User.

The sub-account user can now login to the specific services you granted (email, FTP, or web disk) without accessing the full cPanel.

Use Case Example: A client runs a business with a separate web developer and email manager. Use User Manager to give the developer FTP access and the email manager email-only access — without sharing the main cPanel credentials.

If you continue to face issues, please open a create a request.